This Privacy Policy explains how BlackSite Labs collects, uses, stores, shares, and protects personal information when you use Snug. It also explains your privacy choices, including identity verification, advertising consent, safety tools, and rights that may apply in Norway, the EEA, the UK, and certain US states.
1. Who we are
Snug is operated by BlackSite Labs. BlackSite Labs acts as the controller for the processing described in this policy unless a third-party provider acts as an independent controller for its own services. If you have questions about this policy or want to exercise your privacy rights, contact privacy@blacksitelabs.cc or contact support through the app.
2. Information we collect
We may collect account and profile data such as nickname, email address, phone number, date of birth, profile details, location preferences, photos, trust and moderation events, subscription or entitlement state, support interactions, device information, diagnostics, IP address or approximate network location, and event data needed to operate and secure the service.
3. Identity verification
To reduce fraud and improve trust, Snug may use identity verification providers such as Didit or Signicat. These providers may process identity documents, document data, face match, facial biometrics, and liveness checks. Snug stores the verification outcome and the verified attributes required to operate the platform.
4. Location and Guardian features
Snug uses location data for nearby matching, distance presentation, local stars, and optional safety workflows. If you activate Guardian-related features, live location, guardian contact data, timing events, and alert events may be processed so the safety workflow can function. These tools are aids, not emergency-service replacements.
5. Advertising and Google AdMob
Trial and other eligible users may see ads in Snug. We use Google AdMob to serve and measure advertising. Google and its partners may process device identifiers, app instance identifiers, approximate location, IP address, ad interaction data, diagnostics, and consent signals. Where required by law, Snug uses Google's consent flow before ad requests are made. Even where ads are non-personalized, limited technical data may still be processed for delivery, reporting, fraud prevention, and frequency control.
6. Payments and subscriptions
Purchases and subscription state are handled through native billing providers and related services such as Apple, Google, and RevenueCat. We do not receive full card details, but we do receive entitlement and subscription-state information needed to determine whether a user has trial, verified, or subscription access.
7. Moderation and abuse prevention
We may process reports, blocks, profile-media moderation results, verification outcomes, and other trust signals to reduce scams, impersonation, harassment, fraud, and platform abuse. We may use a combination of automated review and human review where appropriate.
8. How we use information
We use information to create and secure accounts, provide matching and messaging, operate safety systems, verify identity, manage subscriptions, serve and measure ads, enforce our terms, respond to support requests, comply with law, and improve the service.
9. How we share information and key providers
We may share information with processors and service providers that help us operate Snug, including hosting and database providers such as Supabase, identity verification vendors such as Didit, payment and entitlement providers such as Apple, Google, and RevenueCat, and advertising partners such as Google AdMob. We may also disclose information when required by law, to protect users, to investigate abuse, or in connection with corporate restructuring.
10. Legal bases for processing in Europe and the UK
Where applicable under the GDPR, UK GDPR, and Norwegian privacy law, we process personal information on one or more of the following legal bases: performance of a contract with you, your consent, our legitimate interests in operating and securing Snug, and compliance with legal obligations.
11. International transfers and retention
Some of our service providers may process data outside your home country. Where required, we use appropriate safeguards for international transfers. We retain information for as long as reasonably necessary to operate the service, resolve disputes, meet legal obligations, prevent fraud, support moderation and trust decisions, and protect user safety.
12. Privacy rights for Norway, the EEA, and the UK
If you are located in Norway, the EEA, or the UK, you may have rights to access, correct, delete, restrict, or port personal data, and to object to certain processing. You may also withdraw consent where consent is the basis for processing. You may lodge a complaint with the relevant supervisory authority, including Datatilsynet in Norway. For deletion requests, see our Data Deletion page.
13. Privacy rights for certain US residents
If you live in a US state with applicable privacy laws, you may have rights such as the right to know or access, delete, correct, and opt out of certain targeted advertising or comparable data-sharing activities. You may also have the right to appeal a denied privacy request where local law requires it. For deletion requests, see our Data Deletion page.
14. One global policy, with regional supplements when needed
We currently use one main Privacy Policy with region-specific sections so users can find the key information in one place. If our legal obligations or data practices diverge materially by region, we may add supplemental notices or region-specific privacy pages later.
15. Security
We use technical and organizational measures designed to reduce risk and protect the confidentiality and integrity of personal data. No system can be guaranteed perfectly secure.
16. Children
Snug is intended only for adults who meet the platform's minimum age requirements. Underage users are not permitted.
17. Changes
We may update this policy from time to time. Material changes may be communicated by email, in-app notice, or both, depending on the change and applicable law.